The Gem app is intended for touchscreen devices such as Android phones and tablets. The CBC Gem app is not supported on Chrome OS.Īlthough you may be able to load the CBC Gem app onto your Chromebook or Pixelbook via the Google Play store, you will experience issues using the app. You may also experience streaming issues while accessing Gem via a web browser on non-supported devices such as Smart TVs, Android boxes, Linux, or Chrome OS. If you are experiencing login, premium subscription sign-up, or streaming issues, you may want to temporarily turn off your anti-virus software to see if this clears up the issue. If you are experiencing any issues, try temporarily disabling these services to see if the issue persists.Īlso, please be aware that certain anti-virus suites can interfere with our site. You may experience login or video playback issues if you have any of these applied to your browser/device. Please note that we do not support the use of Ad-blockers or VPNs. If you are experiencing streaming issues on Windows, please ensure that you do not have any outstanding updates which need to be installed on your device. It is highly recommended that you ensure your browser is updated to the latest version as you may encounter occasional streaming issues on older browsers. Microsoft Edge We do not support Internet Explorer.We currently support the following browsers on Windows and Mac You can find more information on Chromecast here. If you own a Google TV device, we strongly recommend installing the Gem app on the device rather than casting as the app will provide you with a better experience. If you have the older Chromecast stick or Chromecast (Google Cast) built into your Smart TV or Android TV, you may experience issues casting our content. We only support the round Chromecast, Chromecast Ultra, and Google TV plug-in devices. You can find more information on AirPlay here. However, you can still AirPlay our content from an iPhone, iPad or the Safari Browser on a Mac with some limitations. The CBC Gem app is not available on older generation Apple TVs (silver remote) which do not have access to the Apple TV App Store. The CBC Gem app for Apple TV is only available on Apple TVs (4th gen +) running tvOS 15 or above. To continue using the CBC Gem app on your iPhone or iPad, please update your iPhone or iPad to iOS/iPadOS 15 or higher. New versions of the CBC Gem app will no longer be supported on iPhones or iPads running version 14 (or lower) of the iOS or iPadOS operating systems. You will not be able to access CBC Gem from the Safari web browser. The CBC Gem app for iOS is intended for iPhone or iPad running iOS or iPadOS 15 or above. The CBC Gem app for Fire TV is available on the Amazon Fire TV stick, or on Fire TV-enabled Smart TVs. Gem is not supported on media boxes running the standard version of Android which is intended for touchscreen mobile devices. These devices include the Chromecast with Google TV, NVIDIA Shield, Sony Bravia, and Sharp AQUOS Smart TVs. The CBC Gem app for Android TV is intended for devices running version 6 or higher of the Android TV operating system. To continue using the CBC Gem app on your Android phone or tablet, please update your device to Android 6 or higher. New versions of the CBC Gem app will no longer be supported on Android phones or tablets running version 5 (or lower) of the Android operating system. You will not be able to access CBC Gem from your mobile web browser. The app will not work properly if loaded onto an unsupported device (Android media boxes running the standard Android OS instead of Android TV, certain Smart TVs, and Chromebooks). The CBC Gem app for Android is intended for touchscreen Android phones and tablets running Android 6 and above. If you wish to stream our content to your television, this can be achieved via Apple AirPlay or Google Chromecast. You may also experience issues accessing Gem on Smart TV and gaming console web browsers. Please note - You may experience issues streaming on other operating systems (Linux, Chrome OS.). Gem is also accessible on PC or Mac via web browser at And we are pleased to announce the launch of CBC Gem on Roku. Please download the Gem app from your device's app store instead.ĬBC Gem is available for free as an App for iOS/iPadOS (iPhone, and iPad), tvOS (Apple TV), Android (phones, and tablets), Android TV (NVIDIA Shield, and select Smart TVs), Fire TV (Amazon Fire TV Stick, and select Smart TVs), Samsung Smart TVs (select models), LG Smart TVs (select models), Xbox (One/S/X). If you are trying to access Gem on your phone or tablet's web browser, Gem is no longer accessible on mobile web browsers.
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